Guest Host: Dave Bratton
Dave Bratton, Founder & Managing Partner of Destination Analysts sets the stage for how his company saw an opportunity as the pandemic began that has since led to 65 continuous weeks of collecting survey data on traveler sentiments. Chris Cavanaugh, President & Founder of Magellan Strategy Group shares his thoughts on why staffing issues are leading to patron impatience, and provides several great tips on how to navigate when customer service seems compromised. Charlie Johnson of Johnson Consulting sees great things ahead for Savannah, Georgia as its convention center undergoes a major expansion. Tripadvisor’s Steve Paganelli gives some great ideas on how DMOs can make their destinations more welcoming to the LGBTQ+ traveler!
Kurt Burkhart goes through a few of the incentives that states, cities and businesses have cooked up to get people to vaccinate; he shares how destinations, businesses and tourism organizations can participate in UNWTO’s Global Survey on Climate Action in Tourism; and, he congratulates 3 Georgia convention and visitor bureaus for receiving the Trailblazer Award.